Manager, IT

Des Moines, IA

Posted: 12/16/2021
Team Number:
Summary Information: Category: Corporate - Location: Des Moines IA
Manager of IT
Manages/supervises a team that is comprised of Analysts who support one of our primary transportation management systems. Responsible for instructing, assigning, and directing the work of 7-10 technology team members.   Serves as the Delivery Leader on specific key initiatives, partners with vendors and assist with maturing IT governance processes. This Manager will collaborate and coordinate activities with other internal IT staff as well as cross functional areas.
  • Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Manage individuals in in a call-center environment for the Internal Information Technology Service Desk. 
  • Manage projects and activities in Jira related to the efficient and effective delivery of IT services to the business. Develop project goals, plans and budgets.
  • Assign project tasks to team members and serve as team lead to challenge, motivate and evaluate their progress. 
  • Monitor project status and results against schedule and budget and provide ongoing reports to management. Anticipate and address problems. Work to assure user acceptance and ownership of project.
  • Assist in the design, development, and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision.
  • Develop internal resources – grow their technical capabilities, mature their leadership skills, and prepare them for future opportunities where applicable.
  • Partner and collaborate with customers to scope, plan, and implement projects that enable Ruan to serve new or current customers.
  • Ensure that employees follow established procedures.
  • Build and develop business relationships with both internally and externally.
  • Identify, implement, and monitor continuous improvement efforts.
  • Perform other job-related duties and special projects as required.  
  • Bachelor’s Degree in Computer Science, MIS, Computer Engineering, or closely related field or equivalent work experience in lieu of degree.
  • 6-9 years of experience of Information Technology experience with demonstrated leadership skills and supervisory experience.
  • Requires knowledge of databases, development languages, IT project management, financial reporting, and software development methodologies.
  • Knowledge of common transportation processes preferred.
  • Possesses the ability to manage multiple concurrent projects. 
  • Strong database experience in Microsoft SQL Server, Oracle/PL-SQL.  Experience with Azure preferred.
  • Experience with BizTalk and EDI technologies preferred
  • Must be proficient in Excel, Word, PowerPoint, and Visio.  Requires planning and organizational skills, problem-solving, communication, presentation, analytical, leadership, negotiation, and relationship building skills. 
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