Logistics Specialist

Des Moines, IA

Posted: 10/8/2019
Team Number:
Summary Information: Category: Corporate - Location: Des Moines IA
Logistics Specialist 

At Ruan, Logistics Specialists work directly with our customers and vendors to book loads, negotiate rates, ensure timely pickup and delivery, enforce safety/compliance and maintain relationships. Our environment is fast paced, customer focused, and results driven. We seek talented individual who excel at managing relationships and ensuring customer satisfaction. 

Responsibilities
  • Develop and manage the business and service relationship with a contractual customer to ensure their specific requirements including service expectations, commodity handling, facility protocol and hours of operations are understood and complied with. 
  • Manage and coordinate all contractually obligated shipments via an established carrier base using; primarily, a predetermined route guide(s) to ensure adequate capacity to meet customer demands. 
  • Actively monitor all shipments to ensure safe and timely delivery while complying with all State and Federal regulations and Ruan company policies.  
  • Act as a liaison between customer and transportation providers. Provide outstanding customer service by handling and responding to all customer inquiries timely and accurately. Investigate and proficiently resolve all shipment related issues to ensure on-time pickup and delivery.  
  • Provide accurate and timely updates to customer throughout shipping/delivery process 
Requirements 
  • Bachelor’s Degree / Supply Chain or equivalent experience
  • Excellent communication and customer service skills  
  • Experience in building and maintaining relationships  
  • Proficient in Microsoft Office products such as Word, Excel and Outlook 
     


EOE | Dedicated to Diversity