Managed Transportation Specialist

Des Moines, IA

Posted: 7/1/2021
Team Number:
Summary Information: Category: Corporate - Location: Des Moines IA
Managed Transportation Specialist

At Ruan, Logistics Specialists work directly with our customers and vendors to book loads, negotiate rates, ensure timely pickup and delivery, enforce safety/compliance and maintain relationships. Our environment is fast paced, customer focused, and results driven. We seek talented individual who excel at managing relationships and ensuring customer satisfaction. 

  • Develop and manage the business and service relationship with a contractual customer to ensure their specific requirements including service expectations, commodity handling, facility protocol and hours of operations are understood and complied with. 
  • Manage and coordinate all contractually obligated shipments via an established carrier base using; primarily, a predetermined route guide(s) to ensure adequate capacity to meet customer demands. 
  • Actively monitor all shipments to ensure safe and timely delivery while complying with all State and Federal regulations and Ruan company policies.  
  • Act as a liaison between customer and transportation providers. 
  • Provide outstanding customer service by handling and responding to all customer inquiries timely and accurately. Investigate and proficiently resolve all shipment related issues to ensure on-time pickup and delivery.  
  • Provide accurate and timely updates to customer throughout shipping/delivery process.
  • Bachelor’s Degree or equivalent experience / Supply Chain degree preferred. 
  • Excellent communication and customer service skills. 
  • Experience in building and maintaining relationships.
  • Proficient in Microsoft Office products such as Word, Excel and Outlook.


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