Business Systems Analyst

Des Moines, IA

Posted: 5/13/2019
Team Number:
Summary Information: Category: Corporate - Location: Des Moines IA
Business Systems Analyst

Responsible for soliciting and documenting product and enhancement requirements from management and end users. Converts the requests into a workable solution to either implement through configuration or communicate requirements to development.  Support production users for troubleshooting and resolution of issues.  Escalates issues to application vendor and works with the vendor to identify and implement solutions.  Works alongside the QA team to test software and with project managers to implement solutions.
Carrying out the Company’s organizational values and operating in accordance with applicable laws, regulations and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:
  • Support production users by resolving business problems for internal and external customers by utilizing problem solving and analytical skills.  
  • Quick decision making to implement necessary changes.
  • Configure and maintain warehouse software and integrated software to support end users.  
  • Implement proposed system changes.
  • Analyze and evaluate existing or proposed business systems and processes to identify and implement improvements and opportunities to meet business unit objectives in smaller, less complex processes.  
  • Recommend system changes, documents business rules as well as conduct “as-is” and “to-be” process flowchart processes and documents the results
  • Create user stories/use cases, process & Data flows and scenarios to clearly communicate a set of functional requirements.  
  • Provide input and support the development of business and functional specifications. 
  • Document to ensure business requirements are adequately reflected in development documents. 
  • Communicate with software architects and developers utilizing technical background 
  • Test software and software integration changes and upgrades alongside QA team. 
  • Perform other job- related duties and special projects as required. 
  • Bachelor’s Degree in Business, Computer Science, MIS, or BCIS or closely related field or equivalent work experience in lieu of degree.
  • 3-5 years of experience; type of experience: Previously worked in a professional business environment. 
  • Experience in Customer Service. 
  • Good Writing requirements.
  • Must be able to commit to Ruan’s value statement by acting with integrity in everything we do.
  • Must be able to meet behavioral expectations and perform in alignment with our guiding principles: Safety, People, Customer, Performance, and Continuous Improvement.
  • Individual must demonstrate strong analytical and problem-solving abilities.  
  • Must have a technical background and ability to communicate with software architects and developers.  
  • Must have strong communication, written and oral, skills.  
  • Must have the ability to communicate ideas to others.  
  • Must be able to communicate analytical and process information to non-analytical staff.   
  • Job requires documentation of business and data requirements with specific attention to detail.  
  • The ability to create user stories/use cases is preferred.   
  • Requires great customer service and relationship building.  
  • Must have the ability to multi-task under time constraints and set priorities and accomplish duties with little direct supervision
  • Must have ability to operate office equipment; including telephone, fax/scanning machine, personal computer, have reasonable accuracy and speed on keyboarding; bend, twist, pull, push and lift up to 25 pounds to accomplish duties of the position; work is typically >  8 hours per day, and usually 45-50 hours per week with some overnight and weekend activity to perform the essential functions. 
  • Occasional travel may be required.
  • This position typically works in an office environment but often is in the field working with various departments. 

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