Manager of Dispatch Operations

Gastonia, NC

Posted: 11/5/2021
Team Number:
Summary Information: Category: Operations - Location: Gastonia NC
Manager of Dispatch Operations
2nd Shift / Tuesday thru Saturday
Salary:  $70k+

Ruan has a great leadership opportunity for a Manager of Dispatch Operations!  This position is responsible for managing the dispatch functions of one or more dedicated fleet operations to ensure the efficient and effective movement of our customers' products. This includes direct and indirect supervision of the office staff supporting dispatch and/or the professional drivers supporting the account.
  • Supervise and provide leadership to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
  • Manage all routing modifications to ensure the business is utilizing equipment and staff efficiently. 
  • Continually assess the service level and provide recommendations to manager regarding opportunities to improve operational performance 
  • Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness 
  • Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet. 
  • Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members 
  • Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations. 
  • Embrace, promote and lead continuous improvement efforts.  
  • Associate, Vocational or Technical Degree required, Bachelor’s degree preferred in Logistics, Transportation, Business or related field 
  • 3-5 years of experience in the Transportation Industry (Transportation management, dispatching, customer interaction) 
  • Demonstrated experience leading, directing, communicating change and developing a team strongly desired. 
  • Preferred candidates will have working knowledge of tractor and trailer maintenance.
  • Strong skill base and comfort with technology including Microsoft Office, specifically Excel, and routing or dispatching systems. 

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