Associate Logistics Support Specialist

Des Moines, IA

Posted: 12/14/2018
Team Number:
Summary Information: Category: Corporate - Location: Des Moines IA
Associate Logistics Support Specialist

Responsible for supporting Logistics Freight Management business unit. Primary duties are uploading supporting documents, carrier invoice auditing, timely communication with carriers and carrier support functions.
 
Responsibilities:
  • Retrieve, scan, upload, and file supporting documents received via mail and email to Ruan systems
  • Assist in organizing and filing emails for the Freight Payment and Audit department based on priority and customer account
  • Assist carriers with payment statuses and inquiries
  • Recognize trends in out of balanced invoices and reach out to appropriate department to solve the issue
  • Utilize various tools including rules tariffs, rate checkers, and various others to audit invoices for accuracy and validity
  • Audit and process carrier invoices for payment daily
  • Maintain a high level of customer service via providing timely communication and assisting in resolving carrier concerns related to payment-related issues.  
  • Perform functions and support the activity of other operations as necessary.
  • Perform other job-related duties and special projects as required.
     
Requirements:
  • High School Diploma/GED or equivalent experience.
  • Employee should have strong computer skills including MS Office Suite (Word, Excel, PowerPoint, and Access) and ability to learn related transportation software.
  • Demonstrated ability to effectively organize and prioritize workload in a multi-task environment. 
  • Must have strong verbal and written communication and the ability to effectively communicate with diverse groups of people and build relationships.

EOE | Dedicated to Diversity