Logistics Specialist

Des Moines, IA

Posted: 3/11/2019
Team Number:
Summary Information: Category: Corporate - Location: Des Moines IA
 Logistics Specialist - Multiple Openings Available in Des Moines, IA
At Ruan, Logistics Specialists work directly with our customers and vendors to book loads, negotiate rates, ensure timely pickup and delivery, enforce safety/compliance and maintain relationships. Our environment is fast paced, customer focused, and results driven. We seek talented individual who excel at managing relationships and ensuring customer satisfaction. 

Responsibilities
  • Develop and manage the business and service relationship with a contractual customer to ensure their specific requirements including service expectations, commodity handling, facility protocol and hours of operations are understood and complied with. 
  • Manage and coordinate all contractually obligated shipments via an established carrier base using; primarily, a predetermined route guide(s) to ensure adequate capacity to meet customer demands. 
  • Actively monitor all shipments to ensure safe and timely delivery while complying with all State and Federal regulations and Ruan company policies. 
    Act as a liaison between customer and transportation providers. 
  • Provide outstanding customer service by handling and responding to all customer inquiries timely and accurately. 
  • Investigate and proficiently resolve all shipment related issues to ensure on-time pickup and delivery. 
  • Provide accurate and timely updates to customer throughout shipping/delivery process 
Requirements 
  • Bachelor’s Degree / Supply Chain
  • Excellent communication and customer service skills
  • Experience in building and maintaining relationships 
  • Proficient in Microsoft Office products such as Word, Excel and Outlook 
EOE | Dedicated to Diversity