Continuously Improving Each Day
Ruan's quality department is focused wholly on continuous improvement, both at our corporate headquarters and at terminal locations. Many initiatives have achieved cost savings and supply chain efficiencies. Ruan employs dozens of LeanSigma black belts across the country who are trained to dig deep into operations to understand them—and then ask important questions about how they may be improved to add efficiency and productivity.
We also employ a robust customer satisfaction survey process that includes a rating system and open-ended questions. Each year, we survey our customers and typically send the questionnaire to 10 to 15 people within their organization who work closely with the Ruan team. Each client survey is developed to measure key aspects of Ruan's performance within the relationship including team member assessment, communication proficiency, customer service, professionalism, operational priorities, technology and logistics services and overall performance at both the local and corporate levels.