Manager of IT-IT Analysts

Des Moines, IA

Posted: 9/3/2020
Team Number:
Summary Information: Category: Corporate - Location: Des Moines IA
Manager of IT- IT Analysts
Manages/supervises an area within a department or single functional area within information technology such as Service Desk or divisions within the IT Infrastructure Services. Responsible for instructing, assigning, directing and checking the work of IT staff. IT Managers will collaborate and coordinate activities with other IT internal as well as cross functional areas.
  • Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Manage individuals in in a call-center environment for the Internal Information Technology Service Desk. 
  • Manage projects and activities related to the efficient and effective delivery of IT services to the business. Develop project goals, plans and budgets.
  • Assign project tasks to team members and serve as team lead to challenge, motivate and evaluate their progress. 
  • Monitor project status and results against schedule and budget and provide ongoing reports to management. Anticipate and address problems. Work to assure user acceptance and ownership of project.
  • Assist in the design, development, and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision.
  • Develop and mature processes for the Business Analyst/IT Analyst, Quality Assurance, and Automation job families.
  • Develop internal resources – grow their technical capabilities, mature their leadership skills, and prepare them for future opportunities where applicable.
  • Partner and collaborate with customers to scope, plan, and implement projects that enable Ruan to serve new or current customers.
  • Ensure that employees follow established procedures.
  • Build and develop business relationships with both internally and externally.
  • Identify, implement, and monitor continuous improvement efforts.
  • Perform other job-related duties and special projects as required.  
  • Bachelor’s Degree in Computer Science, MIS, Computer Engineering, or closely related field or equivalent work experience in lieu of degree.
  • 6-9 years of experience of Information Technology experience with demonstrated leadership skills and supervisory experience.
  • Requires knowledge of databases, development languages, IT project management, financial reporting, and software development methodologies.
  • Knowledge of common transportation processes preferred.
  • Possesses the ability to manage multiple concurrent projects. 
  • Must be proficient in Excel, Word, PowerPoint, and Visio.  Requires planning and organizational skills, problem-solving, communication, presentation, analytical, leadership, negotiation, relationship building, accuracy and detail orientation skills.

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