Transportation Support Specialist

Des Moines, IA

Posted: 6/30/2021
Team Number:
Summary Information: Category: Corporate - Location: Des Moines IA
Transportation Support Specialist
Purpose of the position:  Assist operations in securing backhaul freight under acceptable payload with minimal deadhead and delay.  Contract with carriers to haul Ruan customer freight generated from the system.  Must have great communication skills!
  • Solicit and receive loads from shippers and brokers.
  • Assign loads to drivers in compliance with all State, Federal, and company regulations.    
  • Perform customer service functions such as handling inquiries from shippers, brokers, and operations.
  • Perform track and trace activities to ensure timely delivery and escalation of any issues.
  • Support backend processes for accurate and timely system data updates and paperwork.
  • Establish and maintain a fair, firm, and consistent relationship with drivers and customers.
  • Perform other job-related duties and special projects as required.
  • High School Diploma/GED or equivalent work experience.
  • 3-5 years’ experience with dispatch or brokerage experience.
  • Computer proficient.

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