Managed Transportation Business Manager

Westfield, IN

Posted: 7/15/2021
Team Number:
Summary Information: Category: Operations - Location: Westfield IN
Managed Transportation Business Manager
Responsibilities involve managing all business functions of 1-3 non-asset accounts or terminal locations comprised of Freight Under Management (FUM) which includes transactional brokerage, contractual logistics, support for existing operations and sales growth.  This position has overall decision-making and P/L responsibility for the assigned accounts.  It will have one or more direct reports. This position will be onsite at customer location in Westfield, Indiana.
  • Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, rewarding, developing and succession planning.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  
  • Develop and maintain professional customer relations via frequent communications including on-site customer contact to help facilitate a trusted and long-term partnership.
  • Manage all business functions.  Responsible for P&L and maintaining the budget.  
  • Involvement with sales process, new and renewal.  Formulate a partnership with Ruan sales personnel in order to promote growth.  Responsible for timely and accurate RFI and RFP responses, customer pricing negotiations and contract review in order to reduce risk and generate account profitability.
  • Create and maintain strong working relationships with co-workers including all levels of Ruan management, direct reports and corporate support staff in order to proficiently operate and effectively manage assigned accounts.
  • Establish carrier and other 3rd party partnerships in support of customer requirements and service expectations. Act as a liaison between all parties providing direction and resolution in the event off a service failure, cargo claims or other dispute.
  • Perform duties of reporting positions as necessary to maintain operational integrity.
  • Bachelor’s Degree or equivalent work experience
    Course(s) of Study:  Logistics, Transportation, Business or related field of study.
  • 3-5 years management experience and 5 years transportation/logistics experience or 9 years transportation/logistics experience in lieu of degree.
  • Employee should have knowledge of DOT rules and regulations.  Must have strong computer skills including MS Office Suite (Word, Excel, PowerPoint, Access) and ability to learn related transportation software.  Demonstrated ability to effectively organize and prioritize workload in a multi-task environment.  Must have good customer service and relationship building skills.  Must have strong verbal and written communication and the ability to effectively communicate with diverse groups of people.

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