Dispatch Manager

, United States

Posted: 8/30/2019
Team Number:
Summary Information: Category: Operations - Location: United States
Dispatch Manager

Are you open to relocation?  Ruan is hiring and looking for experienced Dispatch Managers in various locations throughout the United States.  If you want to further your career with one of the top Transportation providers in the country, and open to relocation, we want to visit with you further!

Ruan is a family-owned transportation management company, providing Dedicated Contract Transportation, Managed Transportation, and Value-added Warehousing. Our Integrated Solutions combine our non-asset and asset-based capabilities with optimal technology. We proudly employ 5,600 team members in more than 300 operations nationwide. Whatever the challenge, we're committed to finding new and innovative ways to serve our customers.
These positions are responsible for managing the dispatch functions of one or more dedicated fleet operations to ensure the efficient and effective movement of our customers' products. This includes direct and indirect supervision of the office staff supporting dispatch and/or the professional drivers supporting the account.
  • Supervise and provide leadership to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
  • Manage all routing modifications to ensure the business is utilizing equipment and staff efficiently. 
  • Continually assess the service level and provide recommendations to manager regarding opportunities to improve operational performance 
  • Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness 
  • Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet
  • Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members 
  • Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations. 
  • Embrace, promote and lead continuous improvement efforts.  
  • Associate, Vocational or Technical Degree required, Bachelor’s degree preferred in Logistics, Transportation, Business or related field 
  • 3-5 years of experience in the Transportation Industry (Transportation management, dispatching, customer interaction) 
  • Demonstrated experience leading, directing, communicating change and developing a team strongly desired. 
  • Preferred candidates will have working knowledge of tractor and trailer maintenance.
  • Strong skill base and comfort with technology including Microsoft Office, specifically Excel, and routing or dispatching systems. 

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