Freight Audit Specialist

Des Moines, IA

Posted: 9/9/2021
Team Number:
Summary Information: Category: Operations - Location: Des Moines IA
Freight Audit Specialist
Works directly with the carrier to resolve invoice inaccuracies and provide aging reports as scheduled.  Provide weekly bills to Managed Transportation customers along with monthly accruals per customer requirements.  Utilize high level of Excel knowledge to analyze and compare customer data.   
  • Maintain regular and ongoing communications with carriers in order to ensure the timely receipt of all freight bills and supporting documentation, reconciliation and resolve of all past due amounts.  Serve as the primary point of contact for all freight rating issues and carrier disputes.
  • Manage invoicing exceptions discovered after the automated system audit and manual review by the Freight Audit Associate.  Resolve aforementioned exceptions in a timely manner to maintain aging of invoices to less than 60 days from delivery date.  Monitor carrier exception resolution via Carrier Audit Report, Carrier Aging Reports or any additional tools.
  • Prepare error-free customer bills on a weekly basis in compliance with the agreed upon billing requirements.  Respond to ad hoc customer requests for billing information and supporting documents.  Ensure billing amounts stay consistent on a weekly basis.  
  • Interpret carrier tariffs in order to communicate effectively with the carrier for invoice resolution and to recommend potential pricing improvements to management or pricing team by recognizing variance trends.
  • Work closely with the EDI Support team to identify potential EDI failures and pursue opportunities to convert carriers to electronic invoicing.  
  • Frequent communication with Operations team for accessorial or rates approvals as well as shipment completions.
  • Communicate professionally with customers and carriers; interacts professionally via email and phone contact.
  • Create and maintain weekly and monthly schedule to work independently.  Schedule to incorporate all areas that need addressed during each timeframe.  Work with supervisor if adjustments need to be made.
  • Perform other job-related duties and special projects as required. 
  • Associate, Vocational, or Technical Degree or equivalent work experience.
    Course(s) of study:  Business, Management, Accounting.
  • 3-5 years’ experience in Billing, Accounts Receivable, Payable or Bookkeeping work.
  • Employees must have strong math skills with the ability to compute rates, ratios, and percentages.  Must have basic computer skills and knowledge of Microsoft Office products, with proficiency in MS Excel. 
  • Must have good analytical skills and strong attention to detail and accuracy.  Must have demonstrated ability to carry out detailed written and oral instructions.  Employee must have an articulate and courteous phone voice. 
  • Requires ability to set priorities and accomplish duties with little supervision and direction in a timely manner.   

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