Transportation Internship

Gastonia, NC

Posted: 7/19/2021
Team Number:
Summary Information: Category: Operations - Location: Gastonia NC
Transportation Coordinator / Internship opportunity!
Flexible hours!
Ruan is looking for a college student who is interested in a career, working in the transportation industry as a Dispatch Coordinator.  You will learn how to coordinate the timely movement of freight in a safe, efficient manner, and in compliance with company rules and DOT regulations. You will assign workload to available drivers, monitor product movements, and resolve delivery and scheduling issues. Learn how to use our Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
 
Responsibilities: 
  • Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
  • Direct and schedule the work for our drivers. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
  • Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance. 
  • Monitor drivers' hours of service to prevent DOT violations.  
  • Effectively communicate with our customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
  • Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.  
  • Monitor and promote safety in all areas of dispatch. 
Requirements: 
  • Excellent written and verbal communication skills. 
  • Knowledge of DOT rules and regulations required. 
  • Strong working knowledge of technology and Microsoft Office Suite. 

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