Get To Know The Ruan Team

Ruan has opportunities in every direction. Learn more about our culture, how some of our team members started their careers, and why they love to be a part of the Ruan team. 

Christina McNeeley - Director of IT

 

How long have you been with Ruan?

I started as a contractor in May 2017 and joined Ruan as a full-time employee July 2018.

Tell us about your team.

I partner with Bob Struble to lead the IT Business Operations team. We focus on supporting warehouses, field operations, maintenance shops, and new business growth, along with business architecture and delivery responsibilities. Our team is made up of the network team, the JDA warehouse team, scrum masters and analysts, the PC admin team, the dedicated delivery team, and the enhanced business solutions team.

What project are you working on that you're most excited about?

We have the opportunity to be on the front line of supporting existing and new business start-ups with the growth we are experiencing at Ruan. It is extremely gratifying to know we are making a difference in this area. We are also doing network refinement on several fronts, which will promote better services across our field operations. 

Tell us about your life outside of work.

My husband and I enjoy riding motorcycles, and we keep busy maintaining a small parcel of land. We just bought a project house in Hannibal, MO, so I am finding myself very busy these days. My son, Riley, will be graduating from the University of Iowa in May, so I’m excited to see what new adventures come his way.  Riley and I will often plan our vacations around sporting events so we can support the Kansas City Chiefs, St. Louis Cardinals, Oklahoma City Thunder, and the Iowa Hawkeyes. We have more dogs than I should mention, but I love them all and they are a spoiled bunch. 

Carlisle Wheeler - Manager of Extended Operations

 

How long have you been with Ruan?

I’ve been with Ruan for five years. Three years in the field at T230 in Austin, TX, and two years in Des Moines, IA.

Tell us about your team.

Currently, 18 team members make up the Extended Operations Center. The Ruan Extended Operations Center provides seamless support and business continuity to Ruan’s operations team members and customers outside of traditional work hours and provides services that can be more efficiently and as effectively completed by a centralized team through:

• Timely support and resolution of regular and critical operational events

• Monitoring and updating of systems to maintain the flow of real-time data

• Execution of time sensitive business processes

• Tracking and reporting capabilities

• Administrative and customer service responsibilities

Through the Ruan Extended Operations Center, we:

• Reduce the workload on the on-site team to support after hours events involving their operation

• Provide a readily available resource with access to real-time data to support our driving professionals and customers after traditional office hours

• Reduce waste and cost and drive efficiencies through the organization

What project are you working on that you're most excited about?

In August, the Dedicated Contract Transportation and Managed Transportation after hours teams merged to create a single, stronger team to provide better support to our customers, drivers, carriers, and operations team members. Going forward, the improved Extended Operations Center will be a central hub for all support outside of traditional work hours. After only working on the Dedicated side of Ruan, I am excited to learn about the Managed Transportation business so that the EOC can present ourselves to our internal and external customers as “One Ruan.”

Tell us about your life outside of work.

I met my husband at the University of Maryland where we both played sports. We love watching college football, and we’re excited to be living in Big Ten territory so we can drive to see Maryland play. We have a son, Hudson, who turned one in July. He has been keeping us very busy, but we are enjoying every minute of it!