Freight Brokerage Specialist

Des Moines, IA

Posted: 6/18/2019
Team Number:
Summary Information: Category: Corporate - Location: Des Moines IA
Freight Brokerage Specialist 
Responsible for the proficient management of shipments for numerous transactional based customers by establishing and maintaining  relationships with a variety of transportation providers
  • Develop and manage the business and service relationship with numerous customers to ensure their specific requirements; including service level expectations, commodity handling, facility protocol and hours of operations are understood and complied with.
  • Efficiently manage shipments by establishing relationships and accurately on-boarding and qualifying a variety of transportation providers with capabilities to provide numerous modes including Over the Road (OTR), Rail, Ocean and Air.
  • Negotiate rates with a variety of transportation providers.  
  • Understand and apply current transportation rates allowing for fair and firm negotiations with carriers and customers.
  • Actively monitor shipments to ensure safe and timely delivery while complying with all State and Federal regulations and Ruan company policies.
  • Provide outstanding customer service by handling and responding to all customer inquiries - timely and accurately.  
  • Investigate and proficiently resolve all shipment related issues to ensure on-time pickup and delivery.
  • Establish strong working relationships amongst co-workers and other Ruan operations including Integrated Solutions, Transport Terminals and RDAS to leverage capacity, improve service and maximize profitability.  
  • Perform functions and support the activity of other operations as necessary.
  • Sell Ruan service offerings which includes prospecting as time permits.
  • Perform other job- related duties and special projects as required. 
  • Bachelor's degree in Logistics/Transportation/Business or equivalent work experience; 1-2 years of experience in transportation or logistics industry involving dispatch and customer service.
  • Must be able to commit to Ruan’s value statement by acting with integrity in everything we do.
  • Must be able to meet behavioral expectations and perform in alignment with our guiding principles: Safety, People, Customer Performance and Continuous Improvement.
  • Employee must have vast knowledge of the DOT rules and regulations.  
  • Must have strong computer skills including MS Office Suite (Word, Excel, PowerPoint, and Access) and ability to learn related transportation software.  
  • Demonstrated ability to effectively organize and prioritize workload in a multi-task environment.  
  • Must have good customer service and relationship building skills.  
  • Must have strong verbal and written communication and the ability to effectively communicate with diverse groups of people. 

EOE | Dedicated to Diversity