Consistent Improvement Through Customer Insights

Jun 3, 2018 By:

At Ruan, we partner with a number of customers in a variety of different industries. Every day is different for each customer.  Along with our customers, we wake up acknowledging that every day brings on new requirements, challenges, and opportunities.

With the constantly changing factors that accompany any organization, it’s important to continually adapt and strive to improve our services. Customer satisfaction is critical, as we know satisfied customers are the key to any successful business.

That’s why we incorporated a Customer Satisfaction Survey (CSAT) program in 2010. It was developed to measure key aspects of our overall performance and help us improve to better meet customer needs.

Our CSAT program is unique in our industry; few transportation and logistics companies solicit such feedback from their customers on an annual basis. Read more about the program and what it can do for you and your company in our most recent issue of RED Magazine.